The impact of social responsibility on the quality of services: An analytical study of the opinions of a sample of employees in the South Refineries Company
Abstract
The study aims to find out the impact of social responsibility represented (economic, legal, moral, charitable or humanitarian) on the quality of services represented (response, reliability, empathy, emphasis) South Refineries Company, the study was conducted on the employees working company surveyed, where the number of members of the study community (200) workers, selected from the departments, divisions and units in the Refineries Company, and in order to achieve the objective of the study, the researcher developed the questionnaire as one of the research tools was used program (SPSS v.25), consisted of a set of paragraphs that examined the impact of social responsibility on the quality of services South Refineries Company, The results of the research on the aspect of the quality of services showed that the surveyed company provides boards, signs and means of communication that facilitate access to individuals, departments and various branches of the company, and the study also found a statistically significant impact of the dimensions of social responsibility (economic dimension, legal dimension, ethical dimension, human dimension) in the quality of the South Refineries Company, The results showed that the research on the quality of services side indicated that the surveyed company provides boards, signs and means of communication that facilitate access to individuals, departments and various branches of the company.
How to Cite This Article
Saja Ibrahim Abbood, Imad AS AL Mashkoor (2024).
The impact of social responsibility on the quality of services: An analytical study of the opinions of a sample of employees in the South Refineries Company
. International Journal of Management and Organizational Research (IJMOR), 3(5), 40-47. DOI: https://doi.org/10.54660/IJMOR.2024.3.5.40-45